In today’s digital age, businesses face increasing pressure to protect customer data at every touchpoint, particularly in high-stakes industries like fintech, healthcare, and telecom. Voiso, a global provider of AI-powered contact center software solutions, recognizes this challenge and has developed a comprehensive security framework to address it. ### Why Call Center Security Can’t Be an Afterthought
Call centers often sit at the intersection of customer experience and sensitive data. In sectors like fintech, this includes handling personal identifiers, payment information, and transaction history, prime targets for cybercriminals. Without proper safeguards, businesses face significant risks, including:
* Data breaches and identity theft
* Regulatory non-compliance with frameworks like GDPR and PCI-DSS
* Voice call interception and spoofing
* Social engineering attacks targeting agents
* Fines under GDPR alone can reach up to €20 million or 4% of global annual turnover, making prevention not just critical, but strategic. ### Voiso’s Comprehensive Security Framework
Voiso offers a multi-layered security architecture that addresses the most common threats in real-time. Its features are designed to empower compliance teams, IT managers, and operations leads with confidence:
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Key Security Features
* AES-256 End-to-End Encryption:
All voice communications on the Voiso platform are encrypted in real time using AES-256, one of the most trusted encryption standards in the world. * Data Masking & Tokenization:
Voiso protects sensitive customer information by replacing it with anonymized data tokens, enabling PCI-DSS compliance while reducing internal risk exposure. * Encrypted Call Recording & Secure Storage:
Calls are encrypted both during and after the conversation. Organizations can control who has access to recordings, ensuring regulatory compliance and confidentiality. * AI-Powered Fraud Detection:
Voiso’s AI engine monitors real-time call behavior and user activity, flagging suspicious patterns before they escalate into fraud or data exposure. * Role-Based Access Controls (RBAC):
By assigning granular data access rights, Voiso ensures that only authorized personnel can access sensitive customer data, minimizing internal vulnerabilities. * Built on Secure Cloud Infrastructure (AWS):
Voiso’s global platform is powered by AWS, providing a secure, scalable, and resilient environment for enterprise-grade communications. ###
Voiso’s Commitment to Cybersecurity
“Voiso is committed to staying ahead of the curve when it comes to cybersecurity,” says Florencia S. Moss, Account Executive at Voiso. “As the threat landscape evolves and cyberattacks grow in sophistication, we recognize the critical importance of proactive and adaptive security measures. Our investment in forward-looking protections demonstrates this commitment.”
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Proactive Security Measures
Voiso is actively engaged in:
* Real-time threat intelligence feeds: By leveraging real-time threat intelligence, we can quickly identify and respond to emerging threats, minimizing potential damage and disruption to our operations and customer data. * Quantum-safe encryption research: We are investing in research and development of quantum-safe encryption algorithms to prepare for the potential threat posed by quantum computers to current encryption methods. * Multi-factor authentication (MFA) support: MFA adds an extra layer of security by requiring users to provide multiple forms of verification before accessing sensitive data or systems. * Regular security audits and vulnerability testing: Regular security audits and vulnerability assessments allow us to identify and address potential weaknesses in our systems before they can be exploited by attackers. ###
A Proactive Approach to Security
“Security is not a feature, it’s a mindset,” Florencia adds. “We’re helping fintechs and other data-sensitive industries build trust with their customers by making secure communication not only possible, but scalable.”
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About Voiso
Voiso is a global provider of AI-powered contact center solutions designed to optimize communication workflows, improve customer engagement, and meet the highest standards of security and compliance. Trusted by fintechs, healthcare providers, and enterprises worldwide, Voiso combines powerful tools like AI Predictive Dialers, AI Speech Analytics, Flow Builder, and Real-Time Dashboards, all built on secure cloud infrastructure. For more information, visit www.voiso.com
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Contact Information
For more information about Voiso Inc, contact the company here:
Voiso Inc
Voiso
+ 1 888 565 8889
[email protected]
9 Temasek Boulevard, #29-01, Suntec Tower 2, Singapore 038989
CONTACT: Voiso
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“Voiso is committed to helping businesses build trust with their customers by making secure communication possible and scalable.”
Florencia S.
